As always, free shipping on orders over $198

FAQ

GENERAL INFORMATION
Who is Vinified?
Vinified is Singapore's pre-eminent supplier of American wines. Our mission is to connect you with selections found on the wine lists of America's best restaurants. These wines are exceptionally well-made, produced in small-lots and are from some of America's most notable and progressive artisanal wineries. With our headquarters in America and a full cold-chain logistic in Singapore, we operate a winery-to-consumer business model, ensuring that you get these remarkable wines direct from the winery to your glass.

What is artisanal wine?
To put it simply, artisanal wines are wines made by small family wineries who are extremely hands-on and attentive at every single step of growing and making wine. Unlike commercial corporations, these boutique, or artisanal wineries harken back to an earlier era where producers check every barrel and take chances with unfamiliar varietals or let grapes hang on the vine longer to achieve extra ripeness risks. Most artisan producers make wines in small lots and in a way that emphasizes the uniqueness of their grapes and vineyard sites.

I couldn't find a particular artisanal American winery in your store, are you able to source for and bring it in?
We might be able to help you! Drop us an email at wes@thedrinkery.com.sg and we'll see what we can do.

Do you have a physical retail outlet?
Not the moment!

ORDERS
I changed my mind. Can I change or cancel my order?
Generally, no, orders cannot be cancelled or changed. However, we might be able to accommodate your request of changing an order if we are informed in time. Do note that the changed order should be of the same (or higher in) value as your submitted order. We also reserve the right to reject cancellations or changes for operational reasons.

I submitted an incorrect address in my order! What should I do?
Please inform us immediately by emailing wes@thedrinkery.com.sg or by calling our warehouse at +65 67432848, between 10am - 6pm on working days.

 

PAYMENT
What is your store's currency?
All prices and transactions in our store are quoted in Singapore Dollars and will be shown as S$ or SGD or $.

What payment modes do you accept?
We accept only Shopify Payment, which also supports major credit/debit cards via Visa, MasterCard, American Express and more. 


DELIVERY
What are your delivery terms?
Orders will be processed and delivered only after we have confirmed and received the customer's payment. Your order is typically ready to be delivered on the 2nd day after confirmation of order. We currently only deliver within Singapore and each delivery is on a single location per order basis. Do make sure that the address you provided upon checkout is accurate! We do not ship internationally or to addresses outside of Singapore.

What are your delivery rates?
We offer free delivery for a one-time purchase that is equal to or more than $198. For orders less than $198, a $15 delivery charge will apply.  

What are your delivery schedules?
We deliver every day except on Public Holidays*. Here are our delivery schedules:

Monday to Saturday
Sundays & Public Holidays
Afternoon, 2pm - 6pm

No delivery

Evening, 6pm - 10pm No delivery

 

Who does the delivery?
We currently use a 3rd party delivery service to dispatch all our deliveries.

What happens if I miss a delivery?
Fret not! If you miss a delivery, our delivery will call to inquire if he can leave your parcel on your doorstep, if not, you will receive an email or call from us to reschedule for a 2nd delivery attempt. However, do note that there will be a re-delivery charge of $15, so try to have someone to receive the parcel!

Will you call before making a delivery?
For safety and efficiency reasons, our drivers will not call prior to a delivery, unless specifically requested. 

Can I get someone to receive the delivery on my behalf?
Sure. All delivery recipients must be aged 18 and above though. We will deliver to the stated location and ask for
 the recipient to sign off the Delivery Order Form as an order completion acknowledgement. So please check your package carefully!

I didn't get my delivery! What's going on?
Please inform us by emailing wes@thedrinkery.com.sg to investigate. You can also call our warehouse, which processes all orders, at +65 67432848, between 10am - 6pm if you wish to speak to our staff. In the meantime, do check with your family members if they have received the parcel on your behalf. 

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